Frequently asked questions

About 30 minutes, in one sitting. Install the app on your parent’s computer, enter your license key, choose a guardian password, and pick the websites they need. You only do this once.

Yes, the first setup is done on their computer, usually during a visit. After that the computer starts straight into the GoldenProtect home screen and your parent does not need to change anything.

A calm full-screen home screen with a big clock, the date, the weather and large tiles for the websites you approved. Tapping a tile opens the site full screen with a big Close button. Settings are hidden behind your guardian password.

Open the settings on the computer with the F12 key and enter the guardian password. From there you can add or remove sites, block addresses, and change text size and language.

Yes. Windows SmartScreen and macOS Gatekeeper warn about apps that are not yet signed with a paid publisher certificate. The download page has step-by-step instructions for both, and shows the SHA-256 checksum so you can confirm the file is genuine.

Windows and macOS computers. Mac versions are available for both Apple Silicon (M1 and newer) and Intel, and Windows for 64-bit PCs. The download page picks the right one for you.

Not at the moment. GoldenProtect is a desktop app for Windows and macOS only.

Any website that opens in a normal browser, such as email, WhatsApp Web, YouTube, video calls and your parent’s news site. We recommend about six sites so the screen stays simple.

Yes. The app is available in several languages, and the guardian and the senior can each see the language that suits them.

Yes. Each license covers one computer. The Family plan includes three licenses, which is handy for two parents and a grandparent.

Monthly is $10 per month for one license. Family Monthly is $15 per month and includes three licenses. Annual is $70 per year for one license. Prices and plans are always shown on the pricing section of the home page.

30-day money-back guarantee. Cancel anytime. To cancel or change your card, sign in, open your dashboard and choose Manage billing.

Your payment is taken by Stripe on behalf of RedPacific, LLC, the company that operates GoldenProtect, so that is the name to look for on your card statement.

Your parent keeps using their computer as usual, with their sites and the home screen. Guardian features (calls, screen view, monitoring and settings changes) pause, and they come back when you renew.

Yes, new versions are included in every plan at no extra cost. Download the latest version from the download page.

Checkout is handled by Stripe. We never see or store your card details.

Sign in and open your dashboard. Your license keys and the computers using them are listed there.

No. The app runs full screen, blocks the usual system shortcuts, and keeps settings behind the guardian password, so stray windows and pop-ups do not get in the way.

Only approved sites appear as tiles, and any addresses you add to the block list are refused.

No. Your parent signs in to their own websites, such as email, directly with those sites. GoldenProtect does not read or store what they type there.

Yes, from the guardian page on your phone you can start a voice call or view their screen, as long as their computer is on and GoldenProtect is open. While it happens your parent sees a banner with your name and one big End button, and they can end it themselves. In the Guardians tab of the settings (F12, guardian password) you can switch off calls, screen view and the banner.

Choose a password you will remember and keep it somewhere safe. If you are locked out, reinstalling the app lets you set a new one.

Only download from golden-protect.com. The download page lists a SHA-256 checksum for each file, with the exact command to compare it on Windows or Mac.

Our mission is to empower the elderly to use technology safely and connect with their families and friends. We believe in creating tools that are not just useful, but also accessible and intuitive for everyone.

The inspiration came from personal experience. Watching our own grandfather struggle with the complexities of modern computers, we saw a need for a simpler, more secure way for him to stay connected. This software is the result of that vision.

Three siblings: Tom, May and Daniel Arad. Daniel brings his passion for development and technical excellence. Tom contributes his expertise in user experience and design. May contributes emotional support and a smile that can lift the heart of any elderly person.

Use the contact page on this site. We read every message and reply by email.